Shipping policy
At LULIFE, we prioritize fast, safe, and transparent global shipping for all our premium New Zealand seafood products. To ensure a smooth and worry-free shopping experience for every customer, we have outlined our official shipping, delivery, and after-sales terms below.
1. Order Processing & Dispatch
All orders will be processed, packed, and dispatched within 1–3 business days after payment confirmation. As fresh seafood products require careful handling and quality inspection, we strictly check every item before shipment to guarantee product freshness and integrity. We strive to process your orders efficiently to minimize your waiting time.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our New Zealand local seafood. Our standard international shipping normally takes 7–14 business days for delivery. The actual delivery time may slightly vary depending on destination country, local logistics efficiency, peak shipping seasons, and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
No hidden fees! All shipping costs are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping fee will be automatically displayed on the checkout page before you complete payment, allowing you to confirm all costs in advance.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the sole responsibility of the recipient.
We highly recommend all customers to check the local import policies, tax regulations, and seafood entry rules of your country/region before placing an order to avoid unexpected charges or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Considering the particularity of seafood products, we adopt food-grade, high-strength, shockproof and fresh-keeping packaging materials for all orders. Our professional packaging can effectively protect products from extrusion, damage, and temperature changes during long-distance international transportation, ensuring you receive fresh and intact seafood.
For high-value orders, we provide optional shipping insurance services at checkout, bringing you extra safety and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos/videos as evidence, refuse to sign for the parcel, and contact our customer service team promptly.
If you find any product quality problems, defects, or inconsistencies after signing for the order, please submit a support request with valid evidence to our team within 48 hours of delivery. We will verify the issue quickly and provide targeted solutions including replacement, refund, or other after-sales services.
7. Customer Service & Assistance
If you have any inquiries about order processing, shipping status, customs clearance, delivery delays, or after-sales issues, our professional customer support team is always ready to help. Feel free to contact us via email or phone for fast and professional replies.
LULIFE Team
We keep optimizing our global logistics system to deliver fresher, safer New Zealand seafood to every customer around the world.